How secure is your website?
The website uses SSL and HTTPS technology and is powered/hosted by Shopify. All credit/debit card transactions on this site are processed using Shopify Payments/Stripe and PayPal. We do not store any credit/debit card information on or off-line.
Which forms of payment do you accept?
We accept most major credit and debit cards. We accept payments via Paypal, Apple Pay and Google Wallet.
I am a record shop, can I buy 'wholesale'?
Yes. Please email orders@mrbongo.com for information and pricing.
Why was my card declined?
If your debit or credit card has been declined it could be for any number of reasons, or you may simply have entered the information incorrectly. Please note that it is your bank or card issuer that has declined the transaction so please contact them for information.
I want to cancel or amend my order – how do I do it?
Please email customercare@mrbongo.com. We are open from 9-5PM GMT Monday-Friday. If you have already received your items they must be returned unused and in their original condition. We will refund the full value of items ordered minus our initial shipping costs within 30-days.
I have received my order and it is damaged/faulty, what can I do?
If you receive a damaged or faulty item from us please contact us first by email at customercare@mrbongo.com and we will provide you with returns information.
My order also includes a pre-order item – will you send it?
We will wait for all pre-order items to come into stock then ship the order. Pre-order shipment dates are subject to change due to manufacturing and delivery changes.
I have placed an order and haven't received an email confirmation, has the order been successfully placed?
Once you receive an order number on your confirmation screen you know that we have received your order without any issue. We send out an automatic confirmation email confirming this and another when payment has been successful received and the good have been shipped.
When will I get my order?
All orders are shipped within 2-days Monday to Friday if placed before 2PM GMT/BST and on Mondays if placed over the weekend. If you have selected a priority shipping service then it will be despatched same day, if placed before 1PM GMT/BST.